Resume, Tony Kim

Learning Architect, Stripe Remote · Sep 2026 – Present

Partner with People Development leads across Manager & Leadership Development and Team Effectiveness to evolve high-touch, facilitated curricula into scalable digital learning ecosystems that meet employees in the flow of work.
Lead a modernization audit of Stripe's existing leadership-development content, identifying where AI and technology can extend the reach of flagship programs without diluting their rigor.
Architect and deploy AI-driven coaching interfaces that surface context-aware leadership guidance grounded in Stripe's own operating principles and talent philosophy.
Build standardized templates, AI prompt libraries, and reusable digital components so the broader People Development and Enablement team can maintain a high bar for craft independently.
Design and prototype learning experiences directly inside Stripe's own tools — Confluence, Slack, and G-Suite — testing with real users before full-scale deployment.

Senior Education Strategist, Airbnb Remote · Jul 2025 – Aug 2026

Led end-to-end strategy, definition, and execution of scaled host education initiatives across all three lines of business (Homes, Experiences, and Services), aligned with Airbnb's highest-priority company goals.
Reached 5,000+ experience and service listings through in-product content, webinars, workshops, videos, help articles, and toolkits, grounded in host insights and data.
Partnered across Product, Marketing, Design, Policy, and Customer Support to turn ambiguous business priorities into educational frameworks hosts can act on across diverse markets and experience levels.
Drove program planning, resource allocation, and sequencing for large-scale initiatives, proactively identifying risks and formulating solutions; communicated performance and status to senior and executive leadership.
Mentored and supported team members on instructional design and learning experience craft.

Senior Manager, Host Education, Airbnb Remote · Oct 2022 – Jul 2025

Led and developed a geographically distributed team of four education strategists in a highly matrixed organization: set goals, coached, conducted performance appraisals, and prioritized workload across concurrent global programs.
Scaled a pricing education program to 29% of the addressable homes host population (5.5M+ hosts managing 9M+ active listings), driving 31% conversion and $24M+ in gross booking value, the clearest link between learning strategy and revenue in the org's history.
Owned onboarding and continuous learning for 8M+ hosts across 190+ countries, adapting microlearning curriculum for cultural context and local market needs.
Consulted with cross-functional stakeholders, subject matter experts, and host advisory groups to recommend learning solutions grounded in adult learning principles.
Partnered with Product and Engineering to launch in-product education that reduced support escalations and shortened time-to-proficiency for new hosts.
Evaluated the business impact of educational programs through performance metrics and trends; directed learning technology and vendor relationships, including contract scoping and renewal.

Senior Manager, Instructional Design, Workday Remote · Sept 2020 – Oct 2022

Directed instructional design for Workday's Product and Technology organization, leading a team of 4 instructional designers and 4 program managers to build learning for product managers, developers, and QA engineers across multiple product lines.
Owned the Product and Technology org's professional development budget and managed vendor relationships with Pluralsight and Udemy.
Partnered with engineering leads and product directors to run needs analyses and build role-specific learning pathways for technical contributors at every level.
Built curriculum infrastructure, including e-learning modules, facilitator guides, and technical toolkits, in Articulate Storyline and Rise 360; standardized QA processes that improved development velocity.

Instructional Designer, Meta (Facebook) Menlo Park, CA · Apr 2017 – Sep 2020

Designed learning programs for Meta's Global Market Solutions organization, covering sales representatives, account managers, and client partners supporting SMB, agency, and global advertisers.
Built blended learning across e-learning, video, job aids, and live workshops covering advertising products, client strategy, and go-to-market process.
Partnered with stakeholders across 10+ teams to define learning objectives tied to advertiser outcomes, revenue growth, and client retention.

Senior Instructional Designer, Pandora Media Oakland, CA · May 2014 – Apr 2017

Designed learning across six domains, leadership development, DEI and unconscious bias training, product education, tools training, workflow enablement, and onboarding, for Pandora's Revenue Operations team.
Led a UX designer, graphic designer, and interaction developer to build blended onboarding for 300+ client services employees across the US and Australia.
Delivered programs in e-learning, podcasts, job aids, cohort-based programs, and in-person workshops, matching format to content and learner context.
Designed and facilitated leadership training cohorts for emerging managers and senior individual contributors.

Technical Trainer, Apple Inc. Cupertino, CA · Nov 2012 – May 2014

Delivered technical, product, and customer experience training to frontline call center staff supporting global app review and developer support.

Training Specialist, Nespresso San Francisco, CA · Apr 2012 – Nov 2012

Built brand ambassador and hospitality training programs supporting retail and B2B channel expansion across the US.

Field Trainer, Apple Inc. New York, NY · Jan 2010 – Nov 2011

Led field, train-the-trainer, and leadership training for retail staff and new store managers across multiple US locations.

The path, role by role.